Health Careers For NORTH EAST

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The North East Local Health Integration Network (NE LHIN) is dedicated to leading a high quality integrated health system for people living in Northeastern Ontario. The NE LHIN plans, funds and works to integrate health services across the region. The NE LHIN is also responsible for the delivery of quality home and community care services for people who call Northeastern Ontario home. As a health system manager, we need ambitious, creative people who are motivated to make a difference in their community, prepared to challenge the status quo and ready to use their diverse skills to strengthen the system of care for Northerners. We're looking for the right people with the right skills to achieve our strategic priorities and vision of providing quality health care when Northerners need it.

Position:  Change Management Specialist

Region:  Cochrane, Timiskaming

Description:  General Description:
Reporting to the eReferral Project Manager and working closely with the eReferral Team, the Change Management Specialists will play a key role in the successful implementation and adoption of eReferral technology in NE LHIN. They are the primary point of contact for primary care physicians and clinicians using the eReferral solution in NE LHIN including solo practitioners, family health teams, family health organizations, specialists and others. The advertised role will apply mainly to communities in the north eastern part of the NE LHIN.

Key Roles and Responsibilities:
• Be a primary point of contact for primary care physicians and clinicians using the eReferral solution in NE LHIN including solo practitioners, family health teams, family health organizations, specialists and others
• Identify and build relationships with the Clinical Champions
• Work with the SCA Program Office Change Management Lead and Engagement Specialist to develop and apply a structured change management approach and methodology to support eReferral adoption working with Engagement Coordinator to develop a Tactical Plan
• Receive training on the Ocean eReferral platform and develop a detailed understanding to support key stakeholders on the OCEAN set-up.
• Coordinate and deliver on-job formal training on OCEAN eReferral to primary care physicians, clinicians, administrative staff, NEJACS and Orthopedic Specialists.
• Develop a training package for training sessions.
• Work closely with primary care and clinicians to strengthen their capacity of e-referrals, data analysis and data use
• Work with primary care, clinicians and the SCA program team to create workflows and manage measurement systems to track adoption, utilization and proficiency of users
• Identify potential risks, points of resistance, performance gaps and develop appropriate mitigation activities
• Work with the SCA Program Office Benefits Realization Lead to produce reporting and data analytics to support the overall adoption of eReferral
• Work with the SCA Benefits Realization program team to support evaluation to capture the organizational and clinical value of SCA and eReferral by using the identified clinical champions and developing Case Scenarios
• Maintain information exchange and collaboration with the SCA Program Change Management Lead and change management team to ensure local referral strengthening activities complement the broader program vision
• Document lessons learned and present findings in a logical and easy-to-understand manner
• Create and enable reinforcement mechanisms and celebrations of successes
• Responsible to ensure that all change management and adoption components of the work plan are successfully achieved
• In some situations work closely with the eReferral Team’s Privacy and Security Coordinator to complete privacy agreements and sign off, before implementing the Ocean eReferral platform
• Other duties as assigned

Experience, Skills & Qualifications:

o Degree in Health Administration, or Healthcare Management or similar degree
o Additional certification in Information Technology, Change Management, Quality Improvement, Project Management or Risk Management is considered an asset

o Strong facilitation, consultation and change management skills to support strategic change initiatives
o Strong understanding of and appreciation for customer service both internally and externally
o IT experience with strong analyst skills that facilitate troubleshooting application issues with stakeholders and vendors.
o Familiarity with project management approaches, tools and phases of the project lifecycle
o Ability to conduct process mapping and document workflows
o Exceptional communication skills, both written and verbal
o Excellent active listening skills
o Ability to clearly articulate messages to a variety of audiences
o Ability to establish and maintain strong relationships
o Ability to influence others and move toward a common vision or goal
o Must be a team player and able to work collaboratively. Be flexible and able to adapt.
o Ability to identify and understand organizational issues and challenges
o Must be goal oriented with strong analytical and problem-solving skills

• Experience
o Minimum 5 years’ experience in a health care setting, where ongoing communication and educational sessions were provided to a wide variety of clinicians within a family health team or hospital.
o Developed and provided “train-the-trainer” sessions for clinicians, including creation of training materials, and power point presentations.
o Experience working with all levels of health care practitioners in the deployment of eHealth Clinical Applications, preferred
o Experience in project management and updating project management tools.
o Experience in risk management and regulatory compliance
o Proficient in MS Word, Excel, Power Point, Outlook, Visio,
o Excellent relationship building and negotiation skills
o Direct involvement implementing new software solutions including testing, training and providing support during all implementation phases

** Understanding of the North Eastern Joint Assessment Clinic (NEJAC) program

• Requirements
o Ability to travel within Northern Ontario
o Comfortable with presenting to large group of people
o Strong attention to detail
o Ability to work independently and as a team
o Ability to conduct process mapping with stakeholders and document workflows in Visio


Timmins region - Northern Ontario location and willingness to travel.

French Proficiency:  French an asset

Salary:  To be negotiated

Terms of Employment:  Temporary Full-Time

Deadline for Application:  Monday, May 28, 2018

How to Apply:  

Interested persons are invited to submit a cover letter and resume by May 28, 2018 at 4:30 p.m. by e-mail to:

Applications received after the date noted above may be considered unless seniority is the determining factor in selecting the successful candidate.

Location:  in the Timmins / Temiskaming area

Profession Type:  Other

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